Privacy policy

Bircen, operated by TELOS TRADING LIMITED, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, browse our products, place an order, contact us, or otherwise interact with our services.

In this Privacy Policy, “Bircen”, “we”, “us” and “our” refer to Bircen.

1. CONTACT US

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint regarding how we handle your personal information, please contact us:

Brand: Bircen

Company Name: TELOS TRADING LIMITED

Company Address: 134 Corfield St, London, England, E2 0DS

Email: bircenbc@gmail.com

2. INFORMATION WE COLLECT

When you visit our website, place an order, or contact us, we may collect personal information that is reasonably necessary to provide our products and services, process your orders, communicate with you, provide customer support, and maintain the security and functionality of our website.

The information we collect depends on how you interact with our website.

2.1 Information You Provide to Us

When you place an order, contact us, or otherwise interact with our website, we may collect information such as:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order information

  • Products purchased

  • Order value and transaction details

  • Information you provide when contacting customer support

  • Photographs or documents you voluntarily provide

  • Any other information you voluntarily provide to us

We collect this information directly from you when you provide it to us through our website, checkout process, email, or other communications.

2.2 Payment Information

When you make a purchase, payment information is processed through the payment methods available on our website, which may include PayPal and LianLian.

Payment service providers may collect and process payment information necessary to authorize, process and complete your transaction, and to help prevent fraud or unauthorized transactions.

Payment providers may process your personal information in accordance with their own privacy policies and applicable data protection laws.

2.3 Device and Website Usage Information

When you visit our website, certain technical information may be collected automatically through cookies and similar technologies.

This may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Time zone

  • Pages visited

  • Products viewed

  • Referring website

  • Date and time of your visit

  • Information about how you interact with our website

  • Cookie and similar technology information

We use this information to operate, secure and improve our website and to provide a better shopping experience.

Our online store is operated using Shopify, which may process certain technical and usage information in connection with providing its ecommerce platform.

2.4 Customer Support Information

When you contact us for customer support, we may collect the information you provide to us, including:

  • Your name

  • Email address

  • Order number

  • Product information

  • Details of your request

  • Photographs or other documents you voluntarily provide

  • Any other information reasonably necessary to resolve your inquiry

We currently provide customer support primarily through:

Email: bircenbc@gmail.com

We use this information as reasonably necessary to respond to your inquiry, provide after-sales service, process returns or refunds, and resolve issues relating to your order.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

3.1 Processing and Fulfilling Orders

We use your information to:

  • Process and confirm your orders

  • Process payments

  • Prepare and ship products

  • Provide order confirmations

  • Provide shipping information

  • Handle returns, refunds and exchanges

  • Communicate with you about your orders

3.2 Providing Customer Support

We use your information to:

  • Respond to customer inquiries

  • Investigate product or order issues

  • Handle returns and refunds

  • Provide after-sales support

  • Resolve complaints

3.3 Operating and Improving Our Website

We may use technical and usage information to:

  • Maintain and operate our website

  • Improve website functionality

  • Improve the shopping experience

  • Identify technical problems

  • Prevent fraudulent or unauthorized activity

  • Protect the security of our website and services

3.4 Legal and Regulatory Purposes

We may use your personal information when reasonably necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from authorities

  • Establish, exercise or defend legal claims

  • Protect our rights, property and security

  • Prevent fraud, abuse or other unlawful activity

4. LAWFUL BASIS FOR PROCESSING

Where applicable, we process personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Depending on the circumstances, we may process your personal information on one or more of the following legal bases:

Performance of a Contract

We may process your personal information where it is necessary to enter into or perform a contract with you, such as processing and fulfilling your order.

Legal Obligation

We may process your personal information where necessary to comply with applicable legal or regulatory obligations.

Legitimate Interests

We may process your personal information where necessary for our legitimate interests, such as maintaining website security, preventing fraud, improving our services, managing customer relationships and responding to inquiries, provided that these interests are not overridden by your rights and freedoms.

Consent

Where applicable, we may process your personal information based on your consent. Where processing is based on consent, you may withdraw your consent at any time.

5. SHARING YOUR PERSONAL INFORMATION

We do not sell your personal information.

We may share your personal information with service providers and business partners where reasonably necessary to operate our website, process orders, provide customer support, complete payments, deliver products or comply with legal obligations.

These may include:

5.1 Shopify

Our website is operated using Shopify.

Shopify provides the ecommerce platform that enables us to sell products, process orders and provide our online services.

Shopify may process personal information in connection with providing its services.

5.2 Payment Service Providers

We may share necessary information with payment service providers, including:

  • PayPal

  • LianLian

These providers process payment-related information to complete transactions, provide payment services and help prevent fraud.

5.3 Shipping and Logistics Providers

We may share information necessary to fulfil and deliver your order with shipping companies, logistics providers and other delivery partners.

This information may include:

  • Recipient name

  • Shipping address

  • Telephone number

  • Order information

This information is shared as reasonably necessary to deliver your order and provide related services.

5.4 Suppliers and Fulfilment Partners

Where necessary to fulfil an order, we may provide relevant order information to suppliers or fulfilment partners involved in preparing, processing or shipping products.

The information shared will be limited to what is reasonably necessary for order fulfilment.

5.5 Legal Requirements

We may disclose personal information where required or permitted by applicable law, including where necessary to:

  • Comply with a legal obligation

  • Respond to a lawful request

  • Cooperate with government authorities

  • Protect our legal rights

  • Prevent fraud or unlawful activity

  • Protect the safety and security of our customers, website or business

6. INTERNATIONAL DATA TRANSFERS

Because we operate an international ecommerce business and use service providers that may operate in different countries, your personal information may be processed or stored outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, we take reasonable steps to ensure that the transfer is carried out in accordance with applicable data protection laws.

Where required by the UK GDPR, we will use an applicable adequacy regulation, appropriate safeguards or another lawful mechanism for international data transfers.

You may contact us using the information in the Contact Us section if you would like further information about international transfers of your personal information.

7. DATA RETENTION

We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and fulfilling your orders

  • Providing customer support

  • Handling returns and refunds

  • Maintaining business and transaction records

  • Complying with legal and regulatory requirements

  • Resolving disputes

  • Preventing fraud and protecting our rights

When personal information is no longer reasonably required, we will take reasonable steps to delete, anonymize or securely dispose of it, subject to applicable legal or regulatory requirements.

8. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Request restriction of certain processing

  • Object to certain processing

  • Request portability of certain information

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with a relevant data protection authority

These rights are not absolute and may be subject to applicable legal requirements and exceptions.

To exercise your rights, please contact us:

Email: bircenbc@gmail.com

We may need to verify your identity before completing certain requests in order to protect your personal information.

10. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information directly from children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at:

Email: bircenbc@gmail.com

If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete that information.

11. COOKIES

Cookies are small text files placed on your device when you visit a website.

We and our service providers may use cookies and similar technologies to:

  • Enable essential website functions

  • Maintain your shopping cart

  • Support the checkout process

  • Remember certain preferences

  • Maintain website security

  • Understand website performance and usage

  • Improve the functionality and user experience of our website

Because our website is operated through Shopify, Shopify may use cookies and similar technologies as part of providing its ecommerce platform.

The types and duration of cookies used on our website may change from time to time as Shopify updates its platform or as we add or remove website functionality.

Where required by applicable law, we will obtain your consent before using non-essential cookies or similar technologies.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart and checkout functions.

For more information about cookies used by Shopify, please refer to Shopify's applicable cookie and privacy information.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

These third-party websites are not controlled by Bircen.

If you follow a link to a third-party website, that website may have its own privacy policy and terms of use.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

We are not responsible for the privacy practices or content of third-party websites that we do not operate.

13. MARKETING COMMUNICATIONS

We currently do not operate a regular newsletter or promotional email marketing program.

We may contact you by email when necessary to:

  • Confirm or update your order

  • Provide shipping information

  • Respond to customer service inquiries

  • Handle returns, refunds or other after-sales matters

  • Provide information directly related to your transaction

If we introduce promotional or marketing communications in the future, we will update this Privacy Policy as appropriate and provide any required consent or opt-out mechanisms.

14. AUTOMATED DECISION-MAKING

We do not currently use your personal information to make decisions based solely on automated processing that produce legal effects or similarly significant effects on you.

Our ecommerce and payment service providers may use automated systems for purposes such as fraud detection, payment security and transaction protection.

Such processing may be carried out by the relevant service provider in accordance with its own policies and applicable laws.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business practices

  • Changes to our website

  • Changes to our service providers

  • Changes to applicable laws or regulations

  • Changes to our data processing activities

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

16. COMPLAINTS

If you have a concern about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

Email: bircenbc@gmail.com

If you are not satisfied with our response, you may have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

17. CONTACT INFORMATION

Brand: Bircen

Customer Service Email: bircenbc@gmail.com

Last Updated: 13 August 2026